Managing e-commerce returns is the key to circular operations.
2021-10-10
Daniel Hellström and Klas Hjort, researchers at Packaging Logistics, Design Sciences, LTH. Photo: Kennet Ruona.
Daniel Hellström and Klas Hjort, researchers in Packaging Logistics at Design Sciences, LTH participated in "Trendspaning Helsingborg" where they talked about managing returns in e-commerce.
Returns in e-commerce is often seen as a problem area tied to increased costs and a negative climate impact.
Klas Hjort and Daniel Hellström at Packaging Logistics present a different view, where returns are part of the customer journey and create value.
See the recorded broadcast in Swedish at Handelsrådets YouTube channel.
Do you want to know more about the research? Contact daniel.hellstrom@plog.lth.se or klas.hjort@plog.lth.se.