2022-01-17

Online clothing stores have begun banning customers who misuse the returns system, according to an article on SVT.

While businesses report saving money from banning the right persons, Packaging Logistics researcher Klas Hjort points out that research shows people who send back a lot of products are often also very profitable customers.

Read the Swedish article "Här stoppas returmissbrukarna: ”Vissa blir jättearga”" on SVT, published 2022-01-01

For more information about the research, contact Klas Hjort, klas.hjort@plog.lth.se